Now Hiring

Literacy Source is an equal opportunity employer working towards a culturally diverse workplace. People of color and multilingual/bilingual individuals are encouraged to apply.

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Executive Director

Literacy Source is looking for its next Executive Director – an inclusive and collaborative leader with strong nonprofit management experience who is as committed to our mission as we are.  Learn More Here.

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Case Manager/Transitions Navigator

Position Description and Duties

The Case Manager/Navigator will provide supportive and culturally competent case management and navigation services to Ready to Work (RTW) and other Literacy Source students to increase retention and support self-sufficiency through paid employment including providing support, referrals and advocacy to reduce barriers and support student success. Essential duties and responsibilities include:

Employment and Transition Support:

  • Provide direct support in classes to get to know students and understand needs

  • Work directly with students assess employment readiness and develop an Individual Employment Plan for each RTW student and other LS students as needed

  • Provide one-on-one job search assistance for all interested students

  • Work one-on-one with students to provide on-going employment support including creating and revising resumes, completing job applications, and helping to prepare for job interviews

  • Prepare students to participate in job fairs and job interviews, and accompany them as needed.

  • Attend and support students participating in the quarterly LS employment workshops - including interview skills, job applications, etc.

  • Support students to achieve long-term career goals including helping to navigate transition to college classes and/or certificate and training programs; and helping with credential & transcript attainment, translation and evaluation as needed

  • Coach students on handling work-related issues and promote self-advocacy

  • Establish and maintain employer relationships to develop job placement opportunities

  • Track employment opportunities in King County, and provide clients with information and referrals to job openings

  • Act as a liaison between employers and clients as needed to ensure positive work performance and long-term retention of employment

  • Attend job fairs to keep current on employment openings

Case Management- Provide resources and advocacy to support student success:

  • Work with instructional staff to understand the non-instructional needs of their students. Provide support to students and follow-up with instructors to keep them informed.

  • Provide support to students in navigating and accessing services, including, but not limited to:

  • ORCA Lift cards, eyeglasses, childcare, healthcare enrollment

  • Help students with emergencies as they arise, including assisting and providing referrals for naturalization issues and/or asylum petitions, help obtain legal services, etc.

  • Administer student support funds, including helping with specific one-time needs to reduce barriers and support retention

WorkFirst and LEP Program support:

  • Maintain working knowledge of requirements in WorkFirst (WF) and LEP contracts

  • Assist with intakes and enrollment for WF and LEP eligible students and provide support as needed to help resolve barriers to participation

Program Support:

  • Provide translation support for students, including:

    • calls to absent students to assist with issues to increase attendance

    • in-class evaluations

    • new student orientation

    • student assessment

    • citizenship intake

    • other times as needed

  • Conduct community outreach to increase awareness of Literacy Source

  • Build and maintain positive relationships with community partners

  • Assist with New Student orientation, CASAS testing and intake at the beginning of each term

  • Be well versed in Literacy Source programs and services, and develop an understanding of ESOL levels and students

  • Participate in Literacy Source all-staff meetings and trainings

REQUIRED QUALIFICATIONS

  • At least one year experience providing case management services to adults, with specific experience working with immigrants, refugees and other non-native English speaking populations

  • Bi-lingual (English/Amharic or English/Tigrinya preferred)

  • Ability to communicate effectively, both verbally and in writing, with individuals from a wide range of cultural backgrounds

  • Knowledge of local market trends, employment and training services, and the welfare system

  • Ability to develop new employment prospects for program participants and maintain good relations with existing employers

  • Ability to work as a team member with professional and support staff; analyze and draw conclusions from case records; apply casework principles to individual situations; exercise judgment and organize multiple tasks

  • Ability to prioritize and execute multiple tasks in a busy office environment.

  • Strong computer and organizational skills

  • Demonstrated commitment to refugee and immigrant advocacy

  • Ability to ensure client confidentiality as prescribed by agency and federal policy

Desired Qualifications

  • Bachelor’s or A.A. degree, or, a completed certificate program which led to employment in a professional or paraprofessional field.

Compensation and benefits

$20 per hour. Full benefits, including medical, dental, paid holidays, employer-matching pension plan, vacation and sick time. 

Hours

30 hours per week (Monday-Thursday), some evenings required.  Open and close office 2+ times per month.

How to Apply

Submit a resume and cover letter by e-mail to Lynn Livesley

Closing Date

Open until filled. Preferred start in September.