Literacy Source is an equal opportunity employer working towards a culturally diverse workplace. People of color and multilingual/bilingual individuals are encouraged to apply.
Literacy Source is looking for its next Executive Director – an inclusive and collaborative leader with strong nonprofit management experience who is as committed to our mission as we are. Learn More Here.
Case Manager/Transitions Navigator
Position Description and Duties
The Case Manager/Navigator will provide supportive and culturally competent case management and navigation services to Ready to Work (RTW) and other Literacy Source students to increase retention and support self-sufficiency through paid employment including providing support, referrals and advocacy to reduce barriers and support student success. Essential duties and responsibilities include:
Employment and Transition Support:
Provide direct support in classes to get to know students and understand needs
Work directly with students assess employment readiness and develop an Individual Employment Plan for each RTW student and other LS students as needed
Provide one-on-one job search assistance for all interested students
Work one-on-one with students to provide on-going employment support including creating and revising resumes, completing job applications, and helping to prepare for job interviews
Prepare students to participate in job fairs and job interviews, and accompany them as needed.
Attend and support students participating in the quarterly LS employment workshops - including interview skills, job applications, etc.
Support students to achieve long-term career goals including helping to navigate transition to college classes and/or certificate and training programs; and helping with credential & transcript attainment, translation and evaluation as needed
Coach students on handling work-related issues and promote self-advocacy
Establish and maintain employer relationships to develop job placement opportunities
Track employment opportunities in King County, and provide clients with information and referrals to job openings
Act as a liaison between employers and clients as needed to ensure positive work performance and long-term retention of employment
Attend job fairs to keep current on employment openings
Case Management- Provide resources and advocacy to support student success:
Work with instructional staff to understand the non-instructional needs of their students. Provide support to students and follow-up with instructors to keep them informed.
Provide support to students in navigating and accessing services, including, but not limited to:
ORCA Lift cards, eyeglasses, childcare, healthcare enrollment
Help students with emergencies as they arise, including assisting and providing referrals for naturalization issues and/or asylum petitions, help obtain legal services, etc.
Administer student support funds, including helping with specific one-time needs to reduce barriers and support retention
WorkFirst and LEP Program support:
Maintain working knowledge of requirements in WorkFirst (WF) and LEP contracts
Assist with intakes and enrollment for WF and LEP eligible students and provide support as needed to help resolve barriers to participation
Provide translation support for students, including:
calls to absent students to assist with issues to increase attendance
new student orientation
other times as needed
Conduct community outreach to increase awareness of Literacy Source
Build and maintain positive relationships with community partners
Assist with New Student orientation, CASAS testing and intake at the beginning of each term
Be well versed in Literacy Source programs and services, and develop an understanding of ESOL levels and students
Participate in Literacy Source all-staff meetings and trainings
At least one year experience providing case management services to adults, with specific experience working with immigrants, refugees and other non-native English speaking populations
Bi-lingual (English/Amharic or English/Tigrinya preferred)
Ability to communicate effectively, both verbally and in writing, with individuals from a wide range of cultural backgrounds
Knowledge of local market trends, employment and training services, and the welfare system
Ability to develop new employment prospects for program participants and maintain good relations with existing employers
Ability to work as a team member with professional and support staff; analyze and draw conclusions from case records; apply casework principles to individual situations; exercise judgment and organize multiple tasks
Ability to prioritize and execute multiple tasks in a busy office environment.
Strong computer and organizational skills
Demonstrated commitment to refugee and immigrant advocacy
Ability to ensure client confidentiality as prescribed by agency and federal policy
Bachelor’s or A.A. degree, or, a completed certificate program which led to employment in a professional or paraprofessional field.
Compensation and benefits
$20 per hour. Full benefits, including medical, dental, paid holidays, employer-matching pension plan, vacation and sick time.
30 hours per week (Monday-Thursday), some evenings required. Open and close office 2+ times per month.
How to Apply
Submit a resume and cover letter by e-mail to Lynn Livesley
Open until filled. Preferred start in September.