Now Hiring

Literacy Source is an equal opportunity employer working towards a culturally diverse workplace. People of color and multilingual/bilingual individuals are encouraged to apply.


Case Manager/Transitions Navigator

Position Description and Duties

The Case Manager/Navigator will provide supportive and culturally competent case management and navigation services to Ready to Work (RTW) and other Literacy Source students to increase retention and support self-sufficiency through paid employment including providing support, referrals and advocacy to reduce barriers and support student success. Essential duties and responsibilities include:

Employment and Transition Support:

  • Provide direct support in classes to get to know students and understand needs
  • Work directly with students assess employment readiness and develop an Individual Employment Plan for each RTW student and other LS students as needed
  • Provide one-on-one job search assistance for all interested students
  • Work one-on-one with students to provide on-going employment support including creating and revising resumes, completing job applications, and helping to prepare for job interviews
  • Prepare students to participate in job fairs and job interviews, and accompany them as needed.
  • Attend and support students participating in the quarterly LS employment workshops - including interview skills, job applications, etc.
  • Support students to achieve long-term career goals including helping to navigate transition to college classes and/or certificate and training programs; and helping with credential & transcript attainment, translation and evaluation as needed
  • Coach students on handling work-related issues and promote self-advocacy
  • Establish and maintain employer relationships to develop job placement opportunities
  • Track employment opportunities in King County, and provide clients with information and referrals to job openings
  • Act as a liaison between employers and clients as needed to ensure positive work performance and long-term retention of employment
  • Attend job fairs to keep current on employment openings

Case Management- Provide resources and advocacy to support student success:

  • Work with instructional staff to understand the non-instructional needs of their students.  Provide support to students and follow-up with instructors to keep them informed.
  • Provide support to students in navigating and accessing services, including, but not limited to:
  • ORCA Lift cards, eyeglasses, childcare, healthcare enrollment
  • Help students with emergencies as they arise, including assisting and providing referrals for naturalization issues and/or asylum petitions, help obtain legal services, etc.
  • Administer student support funds, including helping with specific one-time needs to reduce barriers and support retention

WorkFirst and LEP Program support:

  • Maintain working knowledge of requirements in WorkFirst (WF) and LEP contracts
  • Assist with intakes and enrollment for WF and LEP eligible students and provide support as needed to help resolve barriers to participation

Program Support:

  • Provide translation support for students, including:
    • calls to absent students to assist with issues to increase attendance
    • in-class evaluations
    • new student orientation
    • student assessment
    • citizenship intake
    • other times as needed
  • Conduct community outreach to increase awareness of Literacy Source
  • Build and maintain positive relationships with community partners
  • Assist with New Student orientation, CASAS testing and intake at the beginning of each term
  • Be well versed in Literacy Source programs and services, and develop an understanding of ESOL levels and students
  • Participate in Literacy Source all-staff meetings and trainings


  • At least one year experience providing case management services to adults, with specific experience working with immigrants, refugees and other non-native English speaking populations
  • Bi-lingual (English/Amharic or English/Tigrinya preferred)
  • Ability to communicate effectively, both verbally and in writing, with individuals from a wide range of cultural backgrounds
  • Knowledge of local market trends, employment and training services, and the welfare system
  • Ability to develop new employment prospects for program participants and maintain good relations with existing employers
  • Ability to work as a team member with professional and support staff; analyze and draw conclusions from case records; apply casework principles to individual situations; exercise judgment and organize multiple tasks
  • Ability to prioritize and execute multiple tasks in a busy office environment.
  • Strong computer and organizational skills
  • Demonstrated commitment to refugee and immigrant advocacy
  • Ability to ensure client confidentiality as prescribed by agency and federal policy

Desired Qualifications

  • Bachelor’s or A.A. degree, or, a completed certificate program which led to employment in a professional or paraprofessional field.

Compensation and benefits

$20 per hour. Full benefits, including medical, dental, paid holidays, employer-matching pension plan, vacation and sick time. 


30 hours per week (Monday-Thursday), some evenings required.  Open and close office 2+ times per month.

How to Apply

Submit a resume and cover letter by e-mail to Lynn Livesley

Closing Date

Open until filled. Preferred start in September.