Literacy Source is an equal opportunity employer working towards a culturally diverse workplace. People of color and multilingual/bilingual individuals are encouraged to apply.
Case Manager/Transitions Navigator
Position Description and Duties
The Case Manager/Navigator will provide supportive and culturally competent case management and navigation services to Ready to Work (RTW) and other Literacy Source students to increase retention and support self-sufficiency through paid employment including providing support, referrals and advocacy to reduce barriers and support student success. Essential duties and responsibilities include:
Employment and Transition Support:
- Provide direct support in classes to get to know students and understand needs
- Work directly with students assess employment readiness and develop an Individual Employment Plan for each RTW student and other LS students as needed
- Provide one-on-one job search assistance for all interested students
- Work one-on-one with students to provide on-going employment support including creating and revising resumes, completing job applications, and helping to prepare for job interviews
- Prepare students to participate in job fairs and job interviews, and accompany them as needed.
- Attend and support students participating in the quarterly LS employment workshops - including interview skills, job applications, etc.
- Support students to achieve long-term career goals including helping to navigate transition to college classes and/or certificate and training programs; and helping with credential & transcript attainment, translation and evaluation as needed
- Coach students on handling work-related issues and promote self-advocacy
- Establish and maintain employer relationships to develop job placement opportunities
- Track employment opportunities in King County, and provide clients with information and referrals to job openings
- Act as a liaison between employers and clients as needed to ensure positive work performance and long-term retention of employment
- Attend job fairs to keep current on employment openings
Case Management- Provide resources and advocacy to support student success:
- Work with instructional staff to understand the non-instructional needs of their students. Provide support to students and follow-up with instructors to keep them informed.
- Provide support to students in navigating and accessing services, including, but not limited to:
- ORCA Lift cards, eyeglasses, childcare, healthcare enrollment
- Help students with emergencies as they arise, including assisting and providing referrals for naturalization issues and/or asylum petitions, help obtain legal services, etc.
- Administer student support funds, including helping with specific one-time needs to reduce barriers and support retention
WorkFirst and LEP Program support:
- Maintain working knowledge of requirements in WorkFirst (WF) and LEP contracts
- Assist with intakes and enrollment for WF and LEP eligible students and provide support as needed to help resolve barriers to participation
- Provide translation support for students, including:
- calls to absent students to assist with issues to increase attendance
- in-class evaluations
- new student orientation
- student assessment
- citizenship intake
- other times as needed
- Conduct community outreach to increase awareness of Literacy Source
- Build and maintain positive relationships with community partners
- Assist with New Student orientation, CASAS testing and intake at the beginning of each term
- Be well versed in Literacy Source programs and services, and develop an understanding of ESOL levels and students
- Participate in Literacy Source all-staff meetings and trainings
- At least one year experience providing case management services to adults, with specific experience working with immigrants, refugees and other non-native English speaking populations
- Bi-lingual (English/Amharic or English/Tigrinya preferred)
- Ability to communicate effectively, both verbally and in writing, with individuals from a wide range of cultural backgrounds
- Knowledge of local market trends, employment and training services, and the welfare system
- Ability to develop new employment prospects for program participants and maintain good relations with existing employers
- Ability to work as a team member with professional and support staff; analyze and draw conclusions from case records; apply casework principles to individual situations; exercise judgment and organize multiple tasks
- Ability to prioritize and execute multiple tasks in a busy office environment.
- Strong computer and organizational skills
- Demonstrated commitment to refugee and immigrant advocacy
- Ability to ensure client confidentiality as prescribed by agency and federal policy
- Bachelor’s or A.A. degree, or, a completed certificate program which led to employment in a professional or paraprofessional field.
Compensation and benefits
$20 per hour. Full benefits, including medical, dental, paid holidays, employer-matching pension plan, vacation and sick time.
30 hours per week (Monday-Thursday), some evenings required. Open and close office 2+ times per month.
How to Apply
Submit a resume and cover letter by e-mail to Lynn Livesley
Open until filled. Preferred start in September.